Frequently Asked Questions

How do I go about shopping on your site?

Our site specialises in made to measure customised dresses. To order your customised dress simply find the style you like from either the Arielles Collection or our designer collection from Cris Giuliana. Many of our gowns can be made in alternative colours so check out our colour charts and get creative! We know that most customers will not achieve their very best fit using standard dress sizes and for this reason we offer a made-to-measure service as standard.

Do online offers apply if I have an appointment in your shop?

No, online offers only apply for dresses ordered through the website. In-shop offers may differ but the NORMAL BASE PRICE is always the same. 

Do you have a waiting list for your gowns?

Most of our dresses will take an average of 6-8 weeks from order to delivery as they are made specifically for you. If however you require your dress sooner than this please use our express order option when purchasing, this will generally take 4-5 weeks FROM COMPLETION OF PAYMENT. Please contact us and tell us the date on which your event is taking place and we will do our best to accommodate you.

How much is postage and packing?

We offer FREE WORLDWIDE DELIVERY on all our dresses!

You may be unable to wait 6-8 weeks for delivery. In such a case we will facilitate express production and shipping and this will incur an additional 25.00 euro charge, payable at checkout. If you are unsure whether you require this service for your date please use the enquiry form and ask us.

How do I order?

From the page of any selected dress style, select your size and colour from the drop-down menus. Customize as you wish at the bottom of the page (measurements and colours) and don't forget to save your customizations. Then click on the ‘add to cart’ button to add the selected dress to your shopping cart. The screen will now display your updated cart. Click 'Check out' to proceed to payment.

How do I pay for my order?

From within your shopping cart you may proceed to payment by following the on-screen instructions. This allows you to pay with a few clicks if you are a PayPal user and also fill out a standard form to pay by credit card without having to signup to PayPal. PayPal is a global leader in online payment solutions with more than 164 million accounts worldwide and represents a very secure and simple transaction for our customers. Most cards are accepted through paypal however the Laser card is not. If you prefer to pay by cheque, bankers draft of bank transfer please follow the instructions when prompted.

Full payment is due immediately in order to cover our costs and proceed with your order (multiple dress orders eg. bridesmaids excluded – 50% deposit required). In most cases dresses will be ordered only after payment is received. In rare cases where due to other factors such as time restraints we agree to order the dress before payment is taken the customer will be obligated to fulfill their agreement to pay the billed amount as we will have incurred material, manufacturing, administration and postage expenses in order to facilitate the customer. In these cases an agreement will be made either verbally, by text or email and payment must be made at very latest on receipt of goods.

When may I expect delivery of my order?

If you order by standard delivery you can expect your dress in 6-8 weeks. If you order by express delivery you should recieve your dress in 4-5 weeks.

I’m not a standard size. Can you help?

If you aren’t a standard size, whether you are taller than average or very petite, we offer a made-to-measure service that aims to meet your requirements. Notice that we offer a variety of sizes and colours in many of our styles. Be sure to check our size guide and colour chart before ordering! Do contact us with any specific needs or requests.

How can I take measurements for a made-to-measure item?

The measurements we require to customize your dress are BUST, WAIST, HIP & LENGTH Shoulder to Floor. To obtain these measurements accurately:

Bust – Take the tape around your back and bring it across your nipple line (typically the fullest part of the breast). Your arms should be relaxed by your sides so you will need assistance to measure your bust accurately. For a more accurate fit you may also include your over bust and underbust measurements.

Waist – Measure around your natural waist, the narrowest part of your middle, usually just above your belly button.

Hips – Measure around your hips at the widest part, across your hip bones. Usually 4″ to 5″ down from your natural waist.

Height – Your full height without shoes.

Size of Proposed Heels – Used along with your height to calculate an accurate length for the dress.

How soon will you respond to my enquiry?

We will endeavour to respond to all enquiries within 48 hours.

What is your returns and refunds policy?

See returns and refunds tab.

Do you produce a printed brochure or catalogue?

We do not produce a printed brochure or catalogue as our website is far more comprehensive and up to date with pictures, prices and information. We do have catalogues at each of our locations for you to browse.